Frequently Asked Questions
Everything you need to know about your Becksöndergaard shopping experience.
How long does shipping take and what are the costs?
We typically process orders within 24 hours. Delivery within the EU usually takes 2-4 business days. Shipping costs vary by destination and are calculated at checkout; we offer free shipping on orders above a specific threshold.
What is your return policy?
You can return any item within 14 days of receiving your order. Items must be in their original condition with all tags attached. Please use our online return portal to generate a shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible invoicing.
How do I care for my Becksöndergaard accessories?
To ensure longevity, we recommend following the specific care instructions on the product label. For our silk scarves, hand washing is advised, while leather bags should be treated with a protective spray before use.
Can I track my order once it has been shipped?
Yes, as soon as your package leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to follow your parcel's journey.
Do you offer gift wrapping services?
During the checkout process, you can select our gift wrapping option to have your items beautifully packaged in our signature Becksöndergaard style, perfect for special occasions.